Support Center
Get help with your Shoreline Cellular connectivity solutions
How can we help you?
Live Chat Support
Chat with our support team in real-time for immediate assistance with your connectivity issues.
Knowledge Base
Browse our comprehensive collection of guides, tutorials, and FAQs.
Phone Support
Speak directly with our support specialists for complex issues requiring personal attention.
Frequently Asked Questions
How do I activate my eSIM?
To activate your eSIM, scan the QR code sent to your email with your device's camera. Follow the on-screen instructions to complete the setup. If you encounter any issues, please contact our support team.
What devices are compatible with eSIMs?
Most modern smartphones and tablets support eSIM technology, including iPhone XS and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer, and many iPad models. Check your device specifications or contact our support team to confirm compatibility.
How do I set up VPN routing with my Shoreline Cellular SIM?
After activating your SIM, log in to your Shoreline Cellular account dashboard. Navigate to the "VPN Settings" section and follow the step-by-step guide to configure your VPN routing preferences. For dedicated public IP setup, please contact our technical support team.
What should I do if I'm experiencing connectivity issues?
First, ensure your device is not in airplane mode and that mobile data is enabled. Try restarting your device. If issues persist, check your account dashboard for any service alerts in your region. For continued problems, please contact our technical support team.
Still need help?
Our support team is available 24/7 to assist you with any questions or issues.